Apply strategies to achieve optimal stress (emotional) levels in personal and work situations

Includes:   Online FacilitationLearner  ManualLearner WorkbookFinal SummativeCertificate of Competence                 Or Certificate of Attendance   Learner to provide their own stationeryDuration: 2 Days   Time:  09h00 – 15h00   Date:       Negotiable   Training is customized to suit client’s requirements.         Unit standard identity: 15096 NQF 5 Qualification  ID: 61593 LP: 35928 Qualification Title: FETC Business Administration Services   METHOD OF ASSESSMENT: Practical ApplicationsWritten Communication Case studiesFinal Summative Assessment

The term “Emotional Intelligence” became very popular after Daniel Goleman’s 1995 book “Emotional Intelligence – Why it can matter more than IQ.”

Emotional Intelligence provided the evidence for what many successful people already knew: being smart isn’t just a matter of mastering facts; it’s a matter of mastering your own emotions and understanding the emotions of the people around you. (Daniel Goleman)


Emotional Intelligence is our mind’s ability to perceive, manage, and express emotions, take responsibility, be a team player and self-actualise effectively in real life. Jack Mayer and Peter Salovey (1990) defined Emotional Intelligence (or E.I.) as the ability to regulate feelings and use them to guide our actions.

E.I. helps us sustain our relationships both personally and professionally.

E.I. can empower the mind and make us happy and content.



  • The ability to understand what emotions are and how to adapt towards a more positive and progressive thought process
  • The ability to recognise your own emotions
  • The ability to recognise your strengths and weaknesses and how to process them
  • The ability to relate to others’ emotions
  • The ability to actively listen to others
  • The ability to actively participate in interpersonal communication and understand the nonverbal cues of behavior
  • The ability to control one’s thoughts and feelings
  • The ability to take responsibility for your actions
  • The ability to effectively manage emotions and express them in a socially acceptable way
  • The ability to receive criticisms positively and benefit from them
  • The power to forgive, forget, and move on rationally
  • The ability to self-actualise


Have a demonstrated understanding of:

  • A basic understanding of principles, methods and techniques for leading individuals and teams.
  • A broad general understanding of performance evaluation methods and procedures.
  • A comprehensive understanding of organisational policies and procedures pertaining to the assessment/review of performance.
  • A broad general understanding of coaching methods and techniques.