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61595 Business Administration Services¬†NQF Level 4
National CertificateField 03 – Business, Commerce and Management Studies Office Administration 
Service Sea accredited qualification (1 year)


This Qualification is for any individual who is or wishes to be involved in the Administration function within any industry, or non-commercial venture/organization.

The Core Component of the Qualification offers the learner knowledge and skills in the Management of Records, Comprehension of written and verbal texts, Business Writing, Problem Solving, Ethics, Cultural Awareness, Self-Management and Self Development, Project Teamwork and Business Policies and Procedures. The Qualification through its Elective Component enables the learner to specialize in areas of Administration such as Reception, Executive Administration, Financial Literacy, Relationship Management, Legal Knowledge, Communication, Project Administration and Support, Call Centre Administration and Human Resources.

Learners working towards this Qualification will find that the acquisition of competence in the Unit Standards, which make up the Qualification, will add value to their jobs. This Qualification is intended to enhance the provision of service within the field of Administration within all business and non-commercial sectors. The Qualification ensures progression of learning, enabling the learner to meet standards of service excellence required within the Administration field of learning, through building day-to-day Administration skills as well as general operational.

It will provide the broad knowledge, skills and values needed in the Administration field for all business and non-commercial sectors and will facilitate access to, and mobility and progression within, education and training.


Secretarial servicesReception services
Switchboard operationsFinancial Administration
Banking AdministrationPersonal/executive assistant services
Technical assistanceTyping
Data capturingSystems administration
Human Resources administrationBasic Contracts Administration
Legal Secretarial servicesReception supervision
Change administration and managementRelationship management
Project coordination.



The National Certificate in Business Administration Services is designed to meet the needs of those learners both employed or unemployed, who are already involved or wish to become involved in the field of Administration.

Administration is an essential field of learning as Administration competencies apply to all industries and to many non-commercial ventures such as sports/recreation clubs, religious groups, etc. This means that there is an on-going need for skilled Administrative people to carry out these functions both in the commercial and non-commercial sectors.

There is also a need to develop career paths in this field so as to offer people involved in Administration the opportunity to continue with a programme of life-long learning, which will make them knowledgeable and skilled employees with enhanced employment opportunities.


Core 110021 Achieve personal effectiveness in business environment Level 4 NQF Level 04 
Core 13943 Analyse new developments reported in the media that could impact on a business sector or industry Level 4 NQF Level 04 10 
Core 13941 Apply the budget function in a business unit Level 4 NQF Level 04 
Core 10022 Comply with organisational ethics Level 4 NQF Level 04 
Core 14552 Contract service providers Level 4 NQF Level 04 
Core 13945 Describe and apply the management of stock and fixed assets in a business unit Level 4 NQF Level 04 
Core 110026 Describe and assist in the control of fraud in an office environment Level 4 NQF Level 04 
Core 110003 Develop administrative procedures in a selected organisation Level 4 NQF Level 04 
Core 7791 Display cultural awareness in dealing with customers and colleagues Level 4 NQF Level 04 
Core 110009 Manage administration records Level 4 NQF Level 04 
Core 109999 Manage service providers in a selected organisation Level 4 NQF Level 04 
Core 110023 Present information in report format Level 4 NQF Level 04 
Core 10135 Work as a project team member Level 4 NQF Level 04 
Core 15234 Apply efficient time management to the work of a department/division/section Level 5 Level TBA: Pre-2009 was L5 
Fundamental 8968 Accommodate audience and context needs in oral communication Level 3 NQF Level 03 
Fundamental 8972 Interpret a variety of literary texts Level 3 NQF Level 03 
Fundamental 8969 Interpret and use information from texts Level 3 NQF Level 03 
Fundamental 8970 Write texts for a range of communicative contexts Level 3 NQF Level 03 
Fundamental 9015 Apply knowledge of statistics and probability to critically interrogate and effectively communicate findings on life related problems Level 4 NQF Level 04 
Fundamental 8974 Engage in sustained oral communication and evaluate spoken texts Level 4 NQF Level 04 
Fundamental 12417 Measure, estimate & calculate physical quantities & explore, critique & prove geometrical relationships in 2 and 3 dimensional space in the life and workplace of adult with increasing responsibilities Level 4 NQF Level 04 
Fundamental 8975 Read analyse and respond to a variety of texts Level 4 NQF Level 04 
Fundamental 7468 Use mathematics to investigate and monitor the financial aspects of personal, business, national and international issues Level 4 NQF Level 04 
Fundamental 12153 Use the writing process to compose texts required in the business environment Level 4 NQF Level 04 
Fundamental 8976 Write for a wide range of contexts Level 4 NQF Level 04 
Elective 13929 Co-ordinate meetings, minor events and travel arrangements Level 3 NQF Level 03 
Elective 246667 Demonstrate an understanding of Occupational Health, Safety and Environmental Legislations Level 3 NQF Level 03 
Elective 13915 Demonstrate knowledge and understanding of HIV/AIDS in a workplace, and its effects on a business sub-sector, own organisation and a specific workplace Level 3 NQF Level 03 
Elective 13928 Monitor and control reception area Level 3 NQF Level 03 
Elective 13936 Outline the legal environment of a selected industry Level 3 NQF Level 03 
Elective 117877 Perform one-to-one training on the job Level 3 NQF Level 03 
Elective 7790 Process incoming and outgoing telephone calls Level 3 NQF Level 03 
Elective 10140 Apply a range of project management tools Level 4 NQF Level 04 
Elective 377162 Explain the need for wellness awareness programmes Level 4 Level TBA: Pre-2009 was L4 
Elective 10026 Identify expertise and resources Level 4 NQF Level 04 
Elective 10023 Identify internal and external stakeholders Level 4 NQF Level 04 
Elective 242840 Make oral presentations Level 4 NQF Level 04 
Elective 7836 Monitor customer satisfaction Level 4 NQF Level 04 
Elective 114738 Perform financial planning and control functions for a small business Level 4 NQF Level 04 
Elective 9244 Plan and conduct meetings Level 4 NQF Level 04 
Elective 10978 Recruit and select candidates to fill defined positions Level 4 NQF Level 04 10 
Elective 8607 Support event co-ordination Level 4 NQF Level 04 20 
  THIS COURSE INCLUDES THE FOLLOWING MODULES: CORE (Compulsory) FUNDAMENTALS ELECTIVES Advanced Office administration for Pas Financial Management Copy Writing and Creative Studies (Advertising) Entrepreneurship Studies Media Studies and Communication Business Management End-User Computing Leadership Skills Entrepreneurship Customer Relationship Management Presentation Skills Hospitality Studies (Business) Leadership Skills Talent Management/Employee Relationships   In Service Training Advanced Project Management     ADMISSION REQUIREMENTS:
    MINIMUM ENTRY REQUIREMENTS   DURATION Grade 10 One Year Theory and Practical Proficiency in English   Good Communication Skills