SOUTH AFRICAN QUALIFICATIONS AUTHORITY (SAQA)
REGISTERED QUALIFICATION:
BUSINESS ADMINISTRATION SERVICES
| SAQA QUAL ID | QUALIFICATION TITLE | |
| 61595 | Business Administration Services NQF Level 4 | |
| QUALIFICATION TYPE | MINIMUM CREDITS 140 | SUBFIELD |
| National Certificate | Field 03 – Business, Commerce and Management Studies | Office Administration |
| Service Sea accredited qualification (1 year) |
PROGRAMME OUTLINE:
This Qualification is for any individual who is or wishes to be involved in the Administration function within any industry, or non-commercial venture/organization.
The Core Component of the Qualification offers the learner knowledge and skills in the Management of Records, Comprehension of written and verbal texts, Business Writing, Problem Solving, Ethics, Cultural Awareness, Self-Management and Self Development, Project Teamwork and Business Policies and Procedures. The Qualification through its Elective Component enables the learner to specialize in areas of Administration such as Reception, Executive Administration, Financial Literacy, Relationship Management, Legal Knowledge, Communication, Project Administration and Support, Call Centre Administration and Human Resources.
Learners working towards this Qualification will find that the acquisition of competence in the Unit Standards, which make up the Qualification, will add value to their jobs. This Qualification is intended to enhance the provision of service within the field of Administration within all business and non-commercial sectors. The Qualification ensures progression of learning, enabling the learner to meet standards of service excellence required within the Administration field of learning, through building day-to-day Administration skills as well as general operational.
It will provide the broad knowledge, skills and values needed in the Administration field for all business and non-commercial sectors and will facilitate access to, and mobility and progression within, education and training.
QUALIFYING LEARNERS COULD FOLLOW A CAREER IN:
| Secretarial services | Reception services |
| Switchboard operations | Financial Administration |
| Banking Administration | Personal/executive assistant services |
| Technical assistance | Typing |
| Data capturing | Systems administration |
| Human Resources administration | Basic Contracts Administration |
| Legal Secretarial services | Reception supervision |
| Change administration and management | Relationship management |
| Project coordination. |
RATIONALE:
The National Certificate in Business Administration Services is designed to meet the needs of those learners both employed or unemployed, who are already involved or wish to become involved in the field of Administration.
Administration is an essential field of learning as Administration competencies apply to all industries and to many non-commercial ventures such as sports/recreation clubs, religious groups, etc. This means that there is an on-going need for skilled Administrative people to carry out these functions both in the commercial and non-commercial sectors.
There is also a need to develop career paths in this field so as to offer people involved in Administration the opportunity to continue with a programme of life-long learning, which will make them knowledgeable and skilled employees with enhanced employment opportunities.
UNIT STANDARDS:
| ID | UNIT STANDARD TITLE | PRE-2009 NQF LEVEL | NQF LEVEL | CREDITS | |
| Core | 110021 | Achieve personal effectiveness in business environment | Level 4 | NQF Level 04 | 6 |
| Core | 13943 | Analyse new developments reported in the media that could impact on a business sector or industry | Level 4 | NQF Level 04 | 10 |
| Core | 13941 | Apply the budget function in a business unit | Level 4 | NQF Level 04 | 5 |
| Core | 10022 | Comply with organisational ethics | Level 4 | NQF Level 04 | 4 |
| Core | 14552 | Contract service providers | Level 4 | NQF Level 04 | 3 |
| Core | 13945 | Describe and apply the management of stock and fixed assets in a business unit | Level 4 | NQF Level 04 | 2 |
| Core | 110026 | Describe and assist in the control of fraud in an office environment | Level 4 | NQF Level 04 | 4 |
| Core | 110003 | Develop administrative procedures in a selected organisation | Level 4 | NQF Level 04 | 8 |
| Core | 7791 | Display cultural awareness in dealing with customers and colleagues | Level 4 | NQF Level 04 | 4 |
| Core | 110009 | Manage administration records | Level 4 | NQF Level 04 | 4 |
| Core | 109999 | Manage service providers in a selected organisation | Level 4 | NQF Level 04 | 5 |
| Core | 110023 | Present information in report format | Level 4 | NQF Level 04 | 6 |
| Core | 10135 | Work as a project team member | Level 4 | NQF Level 04 | 8 |
| Core | 15234 | Apply efficient time management to the work of a department/division/section | Level 5 | Level TBA: Pre-2009 was L5 | 4 |
| Fundamental | 8968 | Accommodate audience and context needs in oral communication | Level 3 | NQF Level 03 | 5 |
| Fundamental | 8972 | Interpret a variety of literary texts | Level 3 | NQF Level 03 | 5 |
| Fundamental | 8969 | Interpret and use information from texts | Level 3 | NQF Level 03 | 5 |
| Fundamental | 8970 | Write texts for a range of communicative contexts | Level 3 | NQF Level 03 | 5 |
| Fundamental | 9015 | Apply knowledge of statistics and probability to critically interrogate and effectively communicate findings on life related problems | Level 4 | NQF Level 04 | 6 |
| Fundamental | 8974 | Engage in sustained oral communication and evaluate spoken texts | Level 4 | NQF Level 04 | 5 |
| Fundamental | 12417 | Measure, estimate & calculate physical quantities & explore, critique & prove geometrical relationships in 2 and 3 dimensional space in the life and workplace of adult with increasing responsibilities | Level 4 | NQF Level 04 | 4 |
| Fundamental | 8975 | Read analyse and respond to a variety of texts | Level 4 | NQF Level 04 | 5 |
| Fundamental | 7468 | Use mathematics to investigate and monitor the financial aspects of personal, business, national and international issues | Level 4 | NQF Level 04 | 6 |
| Fundamental | 12153 | Use the writing process to compose texts required in the business environment | Level 4 | NQF Level 04 | 5 |
| Fundamental | 8976 | Write for a wide range of contexts | Level 4 | NQF Level 04 | 5 |
| Elective | 13929 | Co-ordinate meetings, minor events and travel arrangements | Level 3 | NQF Level 03 | 3 |
| Elective | 246667 | Demonstrate an understanding of Occupational Health, Safety and Environmental Legislations | Level 3 | NQF Level 03 | 4 |
| Elective | 13915 | Demonstrate knowledge and understanding of HIV/AIDS in a workplace, and its effects on a business sub-sector, own organisation and a specific workplace | Level 3 | NQF Level 03 | 4 |
| Elective | 13928 | Monitor and control reception area | Level 3 | NQF Level 03 | 4 |
| Elective | 13936 | Outline the legal environment of a selected industry | Level 3 | NQF Level 03 | 2 |
| Elective | 117877 | Perform one-to-one training on the job | Level 3 | NQF Level 03 | 4 |
| Elective | 7790 | Process incoming and outgoing telephone calls | Level 3 | NQF Level 03 | 3 |
| Elective | 10140 | Apply a range of project management tools | Level 4 | NQF Level 04 | 8 |
| Elective | 377162 | Explain the need for wellness awareness programmes | Level 4 | Level TBA: Pre-2009 was L4 | 4 |
| Elective | 10026 | Identify expertise and resources | Level 4 | NQF Level 04 | 3 |
| Elective | 10023 | Identify internal and external stakeholders | Level 4 | NQF Level 04 | 4 |
| Elective | 242840 | Make oral presentations | Level 4 | NQF Level 04 | 2 |
| Elective | 7836 | Monitor customer satisfaction | Level 4 | NQF Level 04 | 3 |
| Elective | 114738 | Perform financial planning and control functions for a small business | Level 4 | NQF Level 04 | 6 |
| Elective | 9244 | Plan and conduct meetings | Level 4 | NQF Level 04 | 4 |
| Elective | 10978 | Recruit and select candidates to fill defined positions | Level 4 | NQF Level 04 | 10 |
| Elective | 8607 | Support event co-ordination | Level 4 | NQF Level 04 | 20 |
| THIS COURSE INCLUDES THE FOLLOWING MODULES: CORE (Compulsory) FUNDAMENTALS ELECTIVES Advanced Office administration for Pas Financial Management Copy Writing and Creative Studies (Advertising) Entrepreneurship Studies Media Studies and Communication Business Management End-User Computing Leadership Skills Entrepreneurship Customer Relationship Management Presentation Skills Hospitality Studies (Business) Leadership Skills Talent Management/Employee Relationships In Service Training Advanced Project Management ADMISSION REQUIREMENTS: |
| MINIMUM ENTRY REQUIREMENTS DURATION Grade 10 One Year Theory and Practical Proficiency in English Good Communication Skills |