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OFFICE MANAGEMENT FOR

SECRETARIES’   & ADMINISTRATORS

This Short Programme includes Unit Standards aligned with the Business Administration Services Programme:

61595 (SERVICES SETA)

  PRICE    DETAILS  ACCREDITATION
R2250.00 per delegate Includes: Online orPersonalised TuitionLearner  ManualLearner WorkbookFinal SummativeCertificate of CompetenceOrCertificate of Attendance   Learner to provide their own stationeryDuration:  3 Days   Time:        09h00 – 15h00   Date:         Negotiable   Training is customized to suit client’s requirements.      PART OF NQF 4 Qualification  ID: 61595 LP: 35928 Qualification Title: FETC Business Administration Services
METHOD OF ASSESSMENT: Practical ApplicationsWritten Communication Case studiesFinal Summative Assessment

COURSE CONTENT:

Manage Administration Records Unit Standard: 11009FilingDealing with confidential matters Time Management
Present information in Report Format Unit Standard: 1100023Key principles of Report WritingPlanning and structuring of ReportsCollect, organise and critically evaluate information when gathering required for the ReportCommunicate effectively using language skills in the modes of oral and/or written presentationsProofreading and editing Reports
Minutes, Agendas and Meetings Unit Standard: 13929Compile an AgendaRecord MinutesType the Minutes
Process incoming and outgoing Telephones calls Unit Standard: 7790Telephone Techniques  
Monitor the Reception Area Unit Standard: 13928Excellent Frontline Customer Services
Apply a budget function in a business Unit Standard: 13941Petty Cash Systems
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