COLLEGE OF BUSINESS ADMINISTRATION SERVICES & EXECUTIVE SECRETARIAL PROGRAMMES
SAQA Qualification ID: 61595 LP: 35928 SERVICE SETA
|2 hours per week|
· Learner Manual
· Unit Standard Workbooks
· One final examination
Supplementary examinations R395 per subject
|PRE-REQUISITE:||Working experience and good language skills or basic knowledge of the business world. (A portfolio of evidence should accompany the registration form)|
|DETAILS OF QUALIFICATION:||SAQA QUALIFICATON ID: 61595
NATIONAL CERTIFICATE (NQF Level 4)
DUE DATES FOR FEES:
|Full Settlement:||With Registration Form|
|Deposit:||With Registration Form|
|First Instalment:||With Registration Form|
|Monthly Instalments starts:||1st of every month|
This exciting full Qualification programme concentrates on Business Management within a Service and Business environment.
The Core Component of the Qualification offers the learner knowledge and skills in the Management of Records, Comprehension of written and verbal texts, Business Writing, Problem Solving, Ethics, Cultural Awareness, Self-Management and Self Development, Project Teamwork and Business Policies and Procedures.
HOW WILL YOU BENEFIT
The Qualification through its Elective Component enables the learner to specialize in areas of Administration such as Reception, Executive Administration, Financial Literacy, Relationship Management, Legal Knowledge, Communication, Project Administration and Support, Call Centre Administration and Human Resources.
Learners working towards this Qualification will find that the acquisition of competence in the Unit Standards, which make up the Qualification, will add value to their jobs. This Qualification is intended to enhance the provision of service within the field of Administration within all business and non-commercial sectors. The Qualification ensures progression of learning, enabling the learner to meet standards of service excellence required within the Administration field of learning, through building day-to-day Administration skills as well as general operational.
QUALIFYING LEARNERS COULD FOLLOW A CAREER IN
- Banking Administration
- Basic Contracts Administration
- Change administration and management
- Data capturing
- Events Management
- Financial Administration
- Human Resources administration
- Keyboard Typing Skills
- Legal Secretarial services
- Oral Presentations
- Personal/executive assistant services
- Project Management.
- Reception services
- Reception supervision
- Relationship management
- Secretarial services
- Switchboard operations
- Systems administration
- Technical assistance
- Written communication
To promote the development of knowledge and skills that are required for the efficient performance of Administrative functions in any commercial or non-commercial environment.
- To release the potential of people.
To provide opportunities for people to move up the value chain.
Senior Certificate or
- Grade 11 or
- An equivalent NQF level 4 qualification or
- Relevant business experience
WHAT WILL BE COVERED
|Co-ordinate meetings, minor events and travel arrangements
Monitor and control reception area
Process incoming and outgoing telephone calls
Monitor customer satisfaction
Plan and conduct meetings
Recruit and select candidates to fill defined positions
Support event co-ordination
ASSIGNMENTS; CASE STUDIES; RESEARCH ON PROJECTS
Students carry the above in their own time.
An examination must be written to qualify for DBC Competency certificate