Description
CUSTOMER CARE
(Service Excellence)
PRICE
| DETAILS | ACCREDITATION | |
R1 990.00
Includes: · Training Manual · Assessment · Certificate of Competence Or · Certificate of Attendance
Learner to bring their own pencil, ruler, calculator and ruled paper | Duration: 2 Days Time: 09h00 – 15h00 Date: Negotiable Venue: Online or In-House
Training is customized to suit client’s requirements.
| Unit standard identity: 10053;10052
METHOD OF ASSESSMENT: · Practical Applications · Problem Solving Techniques · Case studies · Final Summative Assessment
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COURSE OBJECTIVES:
COURSE CONTENT: |
Customer Service Skills: | Identify and solve problems related to customer satisfaction and the performance of customer service |
Putting Customer Service into Practice: | Communicate effectively with customers when obtaining feedback |
Measuring Customer Service: | Work effectively with others when monitoring the handling of customers |
Corporate and Self-Image | Hierarchy of Customer Needs |
Handling Complaints & Criticisms | Internal and External stakeholders |
Telephone Techniques | Frontline PR |
Understanding Culture | Be culturally sensitive across a range of social contexts when listening to and interpreting customers’ needs and requirements. |
E-mail Etiquette | Tips for writing professional e-mails
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