OFFICE MANAGEMENT FOR
SECRETARIES’ & ADMINISTRATORS
This Short Programme includes Unit Standards aligned with the Business Administration Services Programme:
61595 (SERVICES SETA)
| PRICE | DETAILS | ACCREDITATION |
| Includes: Online orPersonalised TuitionLearner ManualLearner WorkbookFinal SummativeCertificate of CompetenceOrCertificate of Attendance Learner to provide their own stationery | Duration: 3 Days Time: 09h00 – 15h00 Date: Negotiable Training is customized to suit client’s requirements. | PART OF NQF 4 Qualification ID: 61595 LP: 35928 Qualification Title: FETC Business Administration Services METHOD OF ASSESSMENT: Practical ApplicationsWritten Communication Case studiesFinal Summative Assessment |
COURSE CONTENT:
| Manage Administration Records Unit Standard: 11009 | FilingDealing with confidential matters Time Management |
| Present information in Report Format Unit Standard: 1100023 | Key principles of Report WritingPlanning and structuring of ReportsCollect, organise and critically evaluate information when gathering required for the ReportCommunicate effectively using language skills in the modes of oral and/or written presentationsProofreading and editing Reports |
| Minutes, Agendas and Meetings Unit Standard: 13929 | Compile an AgendaRecord MinutesType the Minutes |
| Process incoming and outgoing Telephones calls Unit Standard: 7790 | Telephone Techniques |
| Monitor the Reception Area Unit Standard: 13928 | Excellent Frontline Customer Services |
| Apply a budget function in a business Unit Standard: 13941 | Petty Cash Systems |