Includes: Training ManualAssessmentCertificate of Competence                 Or Certificate of Attendance   Learner to bring their own pencil, ruler, calculator and ruled paperDuration: 1 Day Time:     09h00 – 15h00 Date:      Negotiable Venue: Online or In-House   Training is customized to suit client’s requirements.  Unit Standard Identity 8976 SAQA Qualification  ID: 615953LP  
METHOD OF ASSESSMENT: Practical Applications Problem Solving Techniques Case studies Final Summative Assessment  


Basic principles of communicationCommunication style – knowing your audience
The importance of your “Brand”
What and when to send emails
Using the correct tone and style
The Salutation/Greeting
Introduction – the reason for writing
Create an accurate subject line
Detail/Body – what you would like to accomplish
Conclusion / Next Steps – what you would like to happen in the future
Closing and signatures
Sample email content and structure using techniques
E-mail etiquette – the do’s and don’ts
General tips and techniques
Punctuation, spelling and writing numbers