E-MAIL ETIQUETTE
PRICE | DETAILS | ACCREDITATION |
Includes: Training ManualAssessmentCertificate of Competence Or Certificate of Attendance Learner to bring their own pencil, ruler, calculator and ruled paper | Duration: 1 Day Time: 09h00 – 15h00 Date: Negotiable Venue: Online or In-House Training is customized to suit client’s requirements. | Unit Standard Identity 8976 SAQA Qualification ID: 615953LP METHOD OF ASSESSMENT: Practical Applications Problem Solving Techniques Case studies Final Summative Assessment |
COURSE CONTENT
Basic principles of communicationCommunication style – knowing your audience The importance of your “Brand” What and when to send emails Using the correct tone and style The Salutation/Greeting Introduction – the reason for writing Create an accurate subject line Detail/Body – what you would like to accomplish Conclusion / Next Steps – what you would like to happen in the future Closing and signatures Sample email content and structure using techniques E-mail etiquette – the do’s and don’ts General tips and techniques Punctuation, spelling and writing numbers |