National Certificate: Business Administration Services

R22,500

 

PROGRAMME OUTLINE:

This Qualification is for any individual who is or wishes to be involved in the Administration function within any industry, or non-commercial venture/organization.

The Core Component of the Qualification offers the learner knowledge and skills in the Management of Records, Comprehension of written and verbal texts, Business Writing, Problem Solving, Ethics, Cultural Awareness, Self-Management and Self Development, Project Teamwork and Business Policies and Procedures. The Qualification through its Elective Component enables the learner to specialize in areas of Administration such as Reception, Executive Administration, Financial Literacy, Relationship Management, Legal Knowledge, Communication, Project Administration and Support, Call Centre Administration and Human Resources.

Learners working towards this Qualification will find that the acquisition of competence in the Unit Standards, which make up the Qualification, will add value to their jobs. This Qualification is intended to enhance the provision of service within the field of Administration within all business and non-commercial sectors. The Qualification ensures progression of learning, enabling the learner to meet standards of service excellence required within the Administration field of learning, through building day-to-day Administration skills as well as general operational.

It will provide the broad knowledge, skills and values needed in the Administration field for all business and non-commercial sectors and will facilitate access to, and mobility and progression within, education and training.

 

Category: Tag:

Description

NATIONAL CERTIFICATE

SOUTH AFRICAN QUALIFICATIONS AUTHORITY (SAQA)

REGISTERED QUALIFICATION: 

BUSINESS ADMINISTRATION SERVICES

SAQA QUAL ID

QUALIFICATION TITLE

61595 

Business Administration Services Level 4

QUALIFICATION TYPE

MINIMUM CREDITS

140

SUBFIELD

National Certificate

Field 03 – Business, Commerce and Management Studies 

Office Administration 

PROGRAMME OUTLINE:

This Qualification is for any individual who is or wishes to be involved in the Administration function within any industry, or non-commercial venture/organization.

The Core Component of the Qualification offers the learner knowledge and skills in the Management of Records, Comprehension of written and verbal texts, Business Writing, Problem Solving, Ethics, Cultural Awareness, Self-Management and Self Development, Project Teamwork and Business Policies and Procedures. The Qualification through its Elective Component enables the learner to specialize in areas of Administration such as Reception, Executive Administration, Financial Literacy, Relationship Management, Legal Knowledge, Communication, Project Administration and Support, Call Centre Administration and Human Resources.

Learners working towards this Qualification will find that the acquisition of competence in the Unit Standards, which make up the Qualification, will add value to their jobs. This Qualification is intended to enhance the provision of service within the field of Administration within all business and non-commercial sectors. The Qualification ensures progression of learning, enabling the learner to meet standards of service excellence required within the Administration field of learning, through building day-to-day Administration skills as well as general operational.

It will provide the broad knowledge, skills and values needed in the Administration field for all business and non-commercial sectors and will facilitate access to, and mobility and progression within, education and training.

QUALIFYING LEARNERS COULD FOLLOW A CAREER IN:

Secretarial services

Reception services

Switchboard operations

Financial Administration

Banking Administration

Personal/executive assistant services

Technical assistance

Typing

Data capturing

Systems administration

Human Resources administration

Basic Contracts Administration

Legal Secretarial services

Reception supervision

Change administration and management

Relationship management

Project coordination.

 

RATIONALE:

The National Certificate in Business Administration Services is designed to meet the needs of those learners both employed or unemployed, who are already involved or wish to become involved in the field of Administration.

Administration is an essential field of learning as Administration competencies apply to all industries and to many non-commercial ventures such as sports/recreation clubs, religious groups, etc. This means that there is an on-going need for skilled Administrative people to carry out these functions both in the commercial and non-commercial sectors.

There is also a need to develop career paths in this field so as to offer people involved in Administration the opportunity to continue with a programme of life-long learning, which will make them knowledgeable and skilled employees with enhanced employment opportunities.

UNIT STANDARDS:

 

ID

UNIT STANDARD TITLE

PRE-2009 NQF LEVEL

NQF LEVEL

CREDITS

Core 

110021 

Achieve personal effectiveness in business environment 

Level 4 

NQF Level 04 

Core 

13943 

Analyse new developments reported in the media that could impact on a business sector or industry 

Level 4 

NQF Level 04 

10 

Core 

13941 

Apply the budget function in a business unit 

Level 4 

NQF Level 04 

Core 

10022 

Comply with organisational ethics 

Level 4 

NQF Level 04 

Core 

14552 

Contract service providers 

Level 4 

NQF Level 04 

Core 

13945 

Describe and apply the management of stock and fixed assets in a business unit 

Level 4 

NQF Level 04 

Core 

110026 

Describe and assist in the control of fraud in an office environment 

Level 4 

NQF Level 04 

Core 

110003 

Develop administrative procedures in a selected organisation 

Level 4 

NQF Level 04 

Core 

7791 

Display cultural awareness in dealing with customers and colleagues 

Level 4 

NQF Level 04 

Core 

110009 

Manage administration records 

Level 4 

NQF Level 04 

Core 

109999 

Manage service providers in a selected organisation 

Level 4 

NQF Level 04 

Core 

110023 

Present information in report format 

Level 4 

NQF Level 04 

Core 

10135 

Work as a project team member 

Level 4 

NQF Level 04 

Core 

15234 

Apply efficient time management to the work of a department/division/section 

Level 5 

Level TBA: Pre-2009 was L5 

Fundamental 

8968 

Accommodate audience and context needs in oral communication 

Level 3 

NQF Level 03 

Fundamental 

8972 

Interpret a variety of literary texts 

Level 3 

NQF Level 03 

Fundamental 

8969 

Interpret and use information from texts 

Level 3 

NQF Level 03 

Fundamental 

8970 

Write texts for a range of communicative contexts 

Level 3 

NQF Level 03 

Fundamental 

9015 

Apply knowledge of statistics and probability to critically interrogate and effectively communicate findings on life related problems 

Level 4 

NQF Level 04 

Fundamental 

8974 

Engage in sustained oral communication and evaluate spoken texts 

Level 4 

NQF Level 04 

Fundamental 

12417 

Measure, estimate & calculate physical quantities & explore, critique & prove geometrical relationships in 2 and 3 dimensional space in the life and workplace of adult with increasing responsibilities 

Level 4 

NQF Level 04 

Fundamental 

8975 

Read analyse and respond to a variety of texts 

Level 4 

NQF Level 04 

Fundamental 

7468 

Use mathematics to investigate and monitor the financial aspects of personal, business, national and international issues 

Level 4 

NQF Level 04 

Fundamental 

12153 

Use the writing process to compose texts required in the business environment 

Level 4 

NQF Level 04 

Fundamental 

8976 

Write for a wide range of contexts 

Level 4 

NQF Level 04 

Elective 

13929 

Co-ordinate meetings, minor events and travel arrangements 

Level 3 

NQF Level 03 

Elective 

246667 

Demonstrate an understanding of Occupational Health, Safety and Environmental Legislations 

Level 3 

NQF Level 03 

Elective 

13915 

Demonstrate knowledge and understanding of HIV/AIDS in a workplace, and its effects on a business sub-sector, own organisation and a specific workplace 

Level 3 

NQF Level 03 

Elective 

13928 

Monitor and control reception area 

Level 3 

NQF Level 03 

Elective 

13936 

Outline the legal environment of a selected industry 

Level 3 

NQF Level 03 

Elective 

117877 

Perform one-to-one training on the job 

Level 3 

NQF Level 03 

Elective 

7790 

Process incoming and outgoing telephone calls 

Level 3 

NQF Level 03 

Elective 

10140 

Apply a range of project management tools 

Level 4 

NQF Level 04 

Elective 

377162 

Explain the need for wellness awareness programmes 

Level 4 

Level TBA: Pre-2009 was L4 

Elective 

10026 

Identify expertise and resources 

Level 4 

NQF Level 04 

Elective 

10023 

Identify internal and external stakeholders 

Level 4 

NQF Level 04 

Elective 

242840 

Make oral presentations 

Level 4 

NQF Level 04 

Elective 

7836 

Monitor customer satisfaction 

Level 4 

NQF Level 04 

Elective 

114738 

Perform financial planning and control functions for a small business 

Level 4 

NQF Level 04 

Elective 

9244 

Plan and conduct meetings 

Level 4 

NQF Level 04 

Elective 

10978 

Recruit and select candidates to fill defined positions 

Level 4 

NQF Level 04 

10 

Elective 

8607 

Support event co-ordination 

Level 4 

NQF Level 04 

20 

 

 

THIS COURSE INCLUDES THE FOLLOWING MODULES:

CORE

(Compulsory)

FUNDAMENTALS

ELECTIVES

Advanced Office administration for Pas

Financial Management

Copy Writing and Creative Studies (Advertising)

Entrepreneurship Studies

Media Studies and Communication

Business Management

End-User Computing

Leadership Skills

Entrepreneurship

Customer Relationship Management

Presentation Skills

Hospitality Studies (Business)

Leadership Skills

Talent Management/Employee Relationships

 

In Service Training

Advanced Project Management

 

ADMISSION REQUIREMENTS:

 

 

MINIMUM ENTRY REQUIREMENTS

 

DURATION

Grade 10

One Year Theory and Practical

Proficiency in English

 

Good Communication Skills

 

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