Emotional Intelligence

R0

Description

EMOTIONAL INTELLIGENCE

Apply strategies to achieve optimal stress (emotional) levels in personal and work situations

 

PRICE

 

 

DETAILS

 

ACCREDITATION

  • R1999.00 per delegate

 

Includes:

 

·       Online Facilitation

·       Learner  Manual

·       Learner Workbook

·       Final Summative

·       Certificate of Competence

Or

·       Certificate of Attendance

 

Learner to provide their own stationery

Duration: 2 Days

 

Time:  09h00 – 15h00

 

Date:       Negotiable

 

Training is customized to suit client’s requirements.

 

 

 

   Unit standard identity: 15096

NQF 5

Qualification  ID: 61593 LP: 35928

Qualification Title:

FETC Business Administration Services

 

METHOD OF ASSESSMENT:

·       Practical Applications

·       Written Communication

·       Case studies

·       Final Summative Assessment

 The term “Emotional Intelligence” became very popular after Daniel Goleman’s 1995 book “Emotional Intelligence – Why it can matter more than IQ.”

Emotional Intelligence provided the evidence for what many successful people already knew: being smart isn’t just a matter of mastering facts; it’s a matter of mastering your own emotions and understanding the emotions of the people around you. (Daniel Goleman)

 COURSE OBJECTIVES:

Emotional Intelligence is our mind’s ability to perceive, manage, and express emotions, take responsibility, be a team player and self-actualise effectively in real life. Jack Mayer and Peter Salovey (1990) defined Emotional Intelligence (or E.I.) as the ability to regulate feelings and use them to guide our actions.

E.I. helps us sustain our relationships both personally and professionally.

E.I. can empower the mind and make us happy and content.

AFTER COMPLETING THIS MODULE YOU WILL HAVE:

MODULE 1:

  • The ability to understand what emotions are and how to adapt towards a more positive and progressive thought process
  • The ability to recognise your own emotions
  • The ability to recognise your strengths and weaknesses and how to process them
  • The ability to relate to others’ emotions
  • The ability to actively listen to others
  • The ability to actively participate in interpersonal communication and understand the nonverbal cues of behavior
  • The ability to control one’s thoughts and feelings
  • The ability to take responsibility for your actions
  • The ability to effectively manage emotions and express them in a socially acceptable way
  • The ability to receive criticisms positively and benefit from them
  • The power to forgive, forget, and move on rationally
  • The ability to self-actualise

MODULE 2:

Have a demonstrated understanding of:

  • A basic understanding of principles, methods and techniques for leading individuals and teams.
  • A broad general understanding of performance evaluation methods and procedures.
  • A comprehensive understanding of organisational policies and procedures pertaining to the assessment/review of performance.
  • A broad general understanding of coaching methods and techniques.

 

 

Reviews

There are no reviews yet.

Only logged in customers who have purchased this product may leave a review.